Delivery Services ... Express, exquisite, and excellent
Customer service is one of the most important elements in any business, a simple quality approach will exclusively study and analyze the type of services provided and how friendly and quick it is delivered, and most important, are the providers highly trained to satisfy their customers?!
With the increasing number of home-based businesses in the country we hear about different delivery service companies, other than the big brand names available world-wide, these companies are competing every now and then with being timely, safe and cheap ... and they all are, I've experience with some of them for local deliveries not sure about nation/international deliveries! However, there is one thing that bugs me the most, which is the reason I'm writing this post for … the delivery guy will give one call, usually missed call on purpose, and you will have to call him back!!!!!
WHY?!
He will use a cell phone with a sim card that belongs to the company, and they are supposed to provide him with enough credit to reach all customers … why do we have to pay for receiving the package when the sender has already paid all expenses related?! A recipient is expected to receive the package/delivery on time with no costs … didn't these companies check on their delivery staff and check if the have/don't have enough credit? Are the chips used were provided by the company?
I'd really be grateful if all companies who have delivery services check on this serious issue, especially that some ppl do not answer if they see a strange number, and by having a one single ring tone (a missed call on purpose) someone might not call back to check resulting in a late arrival of the package …
I'm sure one of you my dear readers will think of other irritating behavior(s) that some delivery guys would do … how about (no Arabic – مافي عربي شوي شوي انجليزي)
how the hell will you deal with him!!!! Sometimes we ask our housemaid to be our interpreter!
Believe me … a GPS will do it all and it's cheap lolz
The above complain is for all delivery companies as I've previously mentioned and for furniture shops
Cheers
*_*
